- Greet customers warmly and ascertain problem or reason for calling.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotion
- Deal directly with customers either by telephone, electronically or face to face and visits
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide feedback on the efficiency of the customer service process
- Any other duty assigned by the Manager
Min Required Experience:
- Applicant must be a female
- Applicant must be resident in Abeokuta
- Applicant must have a BSc or HND degree with NYSC Certificate
- Applicants must have interpersonal skills
- High communication skills – verbal and written
- Good listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Applicant must have good customer service orientation
- Stress tolerance
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About Arcelor Networks
Since its launch in 2007, Arcelor Networks has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major Organizations, government ag…Know More about Arcelor Networks
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