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Vacancy for Customer Service Representative at Arcelor Networks

Job Details

  • Greet customers warmly and ascertain problem or reason for calling.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotion
  • Deal directly with customers either by telephone, electronically or face to face and visits
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provide feedback on the efficiency of the customer service process
  • Any other duty assigned by the Manager

Job Requirements

Min Required Experience:

1 year(s)

Min Qualification:

Bachelor’s Degree/HND

Desired Courses:

Not Specified

Other Requirements:

  • Applicant must be a female
  • Applicant must be resident in Abeokuta 
  • Applicant must have a BSc or HND degree with NYSC Certificate
  • Applicants must have interpersonal skills
  • High communication skills – verbal and written
  • Good listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Applicant must have good customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

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About Arcelor Networks

  • Type: Private
  • Headquarters: 22, First Avenue, Ibara Housing Estate, Abeokuta, Ogun State. Nigeria.

Since its launch in 2007, Arcelor Networks has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major Organizations, government ag…Know More about Arcelor Networks


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