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Graduate Help Desk Support Officer at Tranter IT Infrastructure Services Limited (TITIS) – Rivers, Cross Rivers, Adamawa, Borno

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Tranter IT Infrastructure Services Limited (TITIS) was founded in 2004 and offers flexible IT support, expert training and professional IT project delivery. We support small, medium and large-sized organizations throughout West Africa. TITIS helps clients improve organizational and individual performance by leveraging on well- designed and managed IT infrastructure, backed by expert IT support and training.

We are recruiting to fill the position below:

Job Title: Help Desk Support Officer

Locations: Port Harcourt- Rivers, Calabar- Cross Rivers, Yola- Adamawa, Maiduguri-Borno

Requirements

  • Graduate degree in Computer Science, Information Technology , Engineering or related discipline with an IT focus

Certifications:

  • A+, MCSE, MCSA, MCITP, CCNA is a plus.

Specific Work Experience:

  • Broad technical computer maintenance and repairs, email, printer
  • Understanding of IT services, technology and solutions is a plus.
  • End User services experience.
  • With 0 – 4 years working experience.

Technical / Functional Skills:

  • Ability to interact with colleagues within IT and other departments.
  • Deep understanding of running IT services in regards to technology and processes.
  • Strong analytical, design and development skills including troubleshooting and integration of IT services.

Behavioral / Managerial Competencies: 

  • Ability to communicate openly and effectively with IT management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
  • Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments.
  • Strong customer / end-user / client service orientation.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Capability for problem solving, decision making, sound judgment, assertiveness.

Linguistic skills:

  • English.

Mobility requirements (time spent travelling internationally, nationally etc.):

  • National travelling to branches.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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